Contacting USCIS About Form I-134

1. If a beneficiary of Uniting for Ukraine needs to submit an inquiry on their case or has a general question about their account, how can they contact USCIS?

The best way to contact us depends on the type of inquiry. If a beneficiary needs to correct information on Form I-134, they should send a secure message using their USCIS online account. If a beneficiary has an issue with account access or needs a password reset, they should use our online need help form. For general questions or inquiries about status of a Form I-134, individuals can send a secure message from their USCIS account or call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833).

2. If a supporter entered an incorrect email address for the beneficiary on Form I-134, what is the fastest way to submit the correction and get USCIS to resend the Account Access email to the beneficiary?

The supporter should log in to their USCIS online account, go to the Notices tab, and use the Unsolicited Evidence feature to upload a letter they have signed by hand (not electronically). The letter should:

  • Explain that the email address for the beneficiary they entered on Form I-134 was incorrect; and
  • Request that USCIS update the beneficiary’s email address and send the USCIS Account Notice to the beneficiary’s correct email address. 

Note: The supporter’s letter should list both the original, incorrect email address provided on the Form I-134 and the updated, correct email address for the beneficiary. The supporter also must keep the original signed letter in case we ask for it later.  

The supporter should then send a secure message from their USCIS online account:

  1. Log in to your online account, select the MyAccount dropdown, then select Inbox;
  2. Select “New message,” then “A case already filed online”;
  3. Select your receipt number for Form I-134, Declaration of Financial Support from the drop-down menu; and
  4. State in your message that the beneficiary’s email address needs to be changed and that you have uploaded unsolicited evidence. Your message should include both the original, incorrect email address and the updated, correct email address for the beneficiary.

We will review the request, make appropriate updates, and issue the beneficiary a copy of the USCIS Account Notice using the updated, correct email address. We will also notify the supporter by email that the issue has been resolved.

3. All Forms I-134 I submitted are showing as confirmed in my account. However, the head of the household did not receive confirmation instructions for opening their online portal from USCIS, even though their spouse and children did.

To ensure you have not missed a notification from USCIS, please check your spam and junk mail folders. While we cannot address case-specific questions, in general, in situations where the beneficiary has not received their Account Notice, call the USCIS Contact Center. The number for those outside the United States is 212-620-3418. Alternatively, the beneficiary’s supporter can send USCIS a secure message regarding the issue through their own USCIS online account, and after we complete the verification process, we can email the Account Notice to the beneficiary’s email that we have on file.

4. How can I correct my passport information on Form I-134?

If the Form I-134 submitted by your supporter has already been confirmed and your passport information is incorrect, you will need to use your online account to:

  • Upload a copy of your valid, unexpired passport as Unsolicited Evidence in your Notices tab; and
  • Send USCIS a message from your Inbox. In the message, you must indicate that you have submitted evidence to correct passport information.

You will receive a response in your inbox. Do not submit your attestations to CBP until we respond to the request to update your passport information. Submitting the attestations before you receive a response from USCIS could affect the travel authorization and request for parole.

5. My Form I-134 has been confirmed, but you have not contacted my beneficiary yet. What should I do?

If your beneficiary has not received the emailed notices, you should review the Form I-134 and ensure you provided the correct email address. If the email address is incorrect, log in to your USCIS online account, go to the Notices tab, and use the Unsolicited Evidence feature to upload a letter you have signed by hand (not electronically). The letter should:

  • Explain that the email address for the beneficiary you entered on Form I-134 was incorrect; and
  • Request that USCIS update the beneficiary’s email address and send the USCIS Account Notice to the beneficiary’s correct email address. 

Note: Your letter should list both the original, incorrect email address provided on the Form I-134 and the updated, correct email address for the beneficiary. You must also keep the original signed letter in case we ask for it later.  

If a beneficiary still cannot find the notices, they should call the USCIS Contact Center at 800-375-5283. The number for those outside the United States is 212-620-3418.

The best CDL school.
Contribute to your future - start studying now.

267-910-2020